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Our Terms of Business

Lazydays in Goa Ltd trading as Lazydays in Goa

Registered Office:
45 Hinckley Road, Nuneaton, UK CV11 6LG

We are committed to a policy of fair-trading and we shall make every effort to ensure that you have an enjoyable holiday with us. As lead booker, you must be 18 years of age or over and be a member of the party staying at the property booked. When you make a booking with us and we accept it, a legally binding contract is made with you. Your basic responsibility is to pay us the price of your holiday and accept the stated liabilities should you wish to alter or cancel any of the confirmed arrangements. Our responsibility is to provide you with the holiday you have booked. The terms and conditions below clearly spell out our obligation to you and your commitment to us, please read these and the Essential Booking Information carefully before you make a booking.

The contract is governed by English Law.


Our Commitement to You
Providing Your Holiday

When we have received your Booking Form, and non-refundable deposit we send you a confirmation invoice, detailing exactly what is booked for you. At this stage Lazydays in Goa has accepted your booking in accordance with the terms laid down in these booking conditions. Please check your confirmation invoice carefully.

You must contact us straightaway if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us.

Occupying/vacating your accommodation

The earliest check-in time is 15.00 hrs. In order that our properties are adequately prepared for new arrivals, we must ask you to vacate the villa by 12.00 hrs on the day of your departure. When making your travel arrangements please consider these timings so as to avoid unnecessary hours either waiting to enter your villa or after leaving your villa. If this is not possible early arrival or late departure can be booked subject to availability.

The latest check-in time is 19.00hrs. We can accommodate arrivals after this time ONLY if you are using a Lazydays' driver who will hold the key.

Our Price Guarantee

Prices quoted on this web site are based on an exchange rate of Rs. 80 per pound (November 2016). All villa and apartment prices in this brochure are guaranteed against surcharges. We do, however, reserve the right to vary this price guarantee if Government action or currency fluctuations materially affect the rate of exchange used in our costing.

The first 2% of such charges will be absorbed and in the event that such a surcharge exceeds 10% of the holiday cost you will be entitled to cancel your booking with a full refund. Should you decline to cancel you must do so in writing within 14 days of notification of the surcharge. Our taxi transfer rates are not part of our surcharge guarantee and may be subject to slight amendment 10 weeks before departure.

If We Have To Cancel Your Holiday

In the unlikely event that we have to cancel your holiday through circumstances beyond our control, we shall make every endeavour to offer you suitable alternatives (without any charge to you). If the alternative is not acceptable to you, you should notify us by return and we will refund ALL monies paid.

The above offer will not apply where the cancellation by us arises out of non- payment or late payment on any part of the cost of the holiday when cancellation charges will apply.

Circumstances Beyond Our Control "Force Majeure"

Lazydays in Goa shall not be liable for any loss or damage arising from any matter outside the reasonable control of the company, including (but not limited to) Acts of God, War, Civil Disturbance, Strikes or other Industrial Actions, Acts of Government or failure of public supplies.

For example telephone and cable TV services, water and electricity supplies and electricity voltage which can fluctuate and at times may be insufficient to power air-conditioning units, TVs and stereo equipment particularly during peak usage periods i.e. 6-11pm. Neither is the company responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond the control of the company. We do not accept liability where the performance and/or prompt performance of our contract is affected or prevented by reason of circumstance amounting to force majeure.

Building Works

Many hotels, resorts and villa complexes in Goa are continuing to develop sometimes rapidly and often with little or no advance warning given. General property refurbishment may also go on.

If we consider any of this work is likely to affect your holiday enjoyment we will offer you a discount on the property rental rate. If, however, in our opinion the work will substantially affect your holiday we will offer you an alternative property (refunding the price difference if we move you to a cheaper alternative), or a full refund if you choose to cancel.

Our Liability To You

We are not liable for any claims for emotional or psychiatric injury or distress, loss or damage to your baggage, and loss or damage or anything occurring from the results of theft or attempted theft. Our maximum liability in any claims will be limited to the cost of your holiday. Our obligations, and those of our suppliers providing any service or facility, should be to do so with reasonable skill and care. Standards of, for example safety, hygiene and quality vary.

Sometimes these standards will be lower than those expected in the UK. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs. If any international convention applies to or governs any of the services or facilities included in your holiday arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered as a result of the provision of those services or facilities,

our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded. If you choose to issue court proceedings against us (subject to your compliance with our complaints procedure) then you must do so within two years of your return home.

Other than that set out above and as detailed elsewhere in these booking conditions we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday.

Property safety

We do not claim that any villa or apartment is totally child friendly or safe and care should always be taken, especially around the pool areas (which are unfenced) with supervision being given to children. We do make efforts to ensure that reasonable care has been taken to address matters within the borders of the properties. Some villas are better suited than others for young children and the less mobile, so we advise you to fully investigate the suitability of the property before you book. Many terrace walls are 90cms to 1 metre high, whilst others may be less.

There may also be roof terraces with low walls that are not gated or blocked off. If you have any concerns about the safety of your villa please contact the local office immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible. Many single storey villas have a couple of steps inside them and gardens may have some slight drops or slopes. Several villas have staircases that can be steep and occasionally have low head heights.

Telephone us and ask us as many questions as you want. If something is important to you, then do not assume something but please ask us. Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. If an accident does occur, please complete an Accident Report and give this to the house manager.

Third party suppliers

We do not accept any liability for the quality or type of services or goods provided by our third party suppliers, those whom we mention on our site or to whom we have linked our Site. It is for you to make your own judgment about the quality of such providers.

Dealing with complaints

Should you have a problem on your holiday, you must complete a resort report and give this to our house manager as soon as possible. We must be given an opportunity to resolve any issues brought to our attention and reasonable allowances should be made by you regarding the amount of time taken to rectify the problem.

Compensation payments will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked. It is unreasonable to take no action whilst on holiday, but then write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with. If a problem remains unresolved during your holiday you should make a complaint to Lazydays in Goa within 28 days of the completion of your holiday.

We will receive a report from the Goa Office and reply to you within 28 days of receipt of your letter. We hope that we can settle any holiday complaints amicably, however, should this prove not to be the case, you may refer any dispute relating to this contract to an Arbitrator appointed by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone, with restricted liability of the client in respect of costs.

The scheme does not apply to claims for an amount greater than £5000 per person or £25,000 per booking form, or to claims which are solely or mainly in respect of physical injury or illness. Details of the scheme may be obtained from the Chartered Institute of Arbitrators.

Website accuracy

The descriptions of villages and accommodation have been compiled following personal inspection. We have attempted to describe the accommodation on offer, but due to the individuality of the properties, it is almost impossible to cover every detail appertaining to each one in a brochure description. Furthermore all of our properties are privately owned and therefore furnishings and equipment may be replaced or updated as the owners think fit and this will not be reflected in a website picture. We have also tried to describe the location of the properties as accurately as possible.

However, village life goes on even if you are on holiday and the quiet location we may have described could suddenly become very noisy from local church or temple festivals which are celebrated throughout the year. We are not in a position to notify you of these specific festivals or events. There may be occasions when an advertised facility is modified or not available. Such situations may be dictated by local circumstances, for example: for maintenance, water shortages, unsuitable weather conditions, fuel shortages, reduced power supplies and other circumstances beyond our control. If we are advised of any of these we will of course notify you as soon as possible but we cannot be held liable in such circumstances.

It is also important to note that some facilities, such as restaurants and communal pools may not operate at all times in the season. We regret that we are unable to cover every eventuality in our website descriptions

Telephone and Internet access

Unless otherwise stated, telephones are not provided in our villas and apartments. Therefore we recommend that, if possible, clients take mobile phones in case of an emergency. Where the property has a telephone and a fault develops, it can sometimes take a long time to repair and does not form part of our contract with you. We do not offer compensation if a telephone or internet connection is not working due to circumstances beyond our control.


Your Commitment To Us
Booking Your Holiday

At the time of booking you, as lead booker, must complete a booking form on behalf of yourself and all other persons on whose behalf the booking is made (including persons substituted or added by agreement) and pay a deposit of one third of the total property rental. When you send the booking form you are confirming that you understand and have accepted our booking conditions.

Should you later cancel, cancellation charges will become payable in accordance with paragraph 5. We allow seven days for your booking form and monies to reach us. If we do not receive them within this time, we will automatically release your reservation.

Paying For Your Holiday

After your booking is confirmed and a deposit received, a confirmation invoice will be sent to you giving you details of the accommodation booked, dates and the total cost due including taxi transfers and any grocery hamper ordered. This confirmation invoice forms a contract between Lazydays in Goa Ltd and the person to whom it is addressed and is based on the understanding that you, on behalf of yourself and all the other persons on whose behalf the booking is made, have read and understood "Our Terms of Business and Essential Booking Information". A full payment is due not later than ten weeks before departure.

We reserve the right to cancel your holiday (and invoke cancellation charges as detailed in paragraph 5) if payment is not received by the due date.If you make a holiday booking within ten weeks of your departure date then you must pay the full cost of the holiday at the booking stage. When you pay for your holiday with a Credit Card, we reserve the right to levy a 2.50% handling charge. There is no charge for a Debit Card issued in the United Kingdom. Please note that Debit Cards issued outside the United Kingdom automatically revert to Credit Cards when used outside the country of origin.

Payments made by sterling draft or cheque on a foreign bank will incur a charge of £25 to cover the collection charges.

A security deposit may be required to cover the cost of any damage or breakages. The Sales Manager will inform you of the rate at the time of booking. This will be returned to you within 14 days of your return less any costs.

Insurance

As a condition of booking, Lazydays in Goa requires that you take out adequate holiday insurance cover for each person in your party. At least 21 days prior to departure we will require you to furnish us with the Company Name and policy number of your insurance, together with the 24 hour emergency telephone number. If you fail to provide Lazydays with these details, we reserve the right to cancel your booking with no refund of payments you have made to us.

Making Changes To Your Holiday

If you wish to change any details of your booking we will do our best to help, but give no guarantee in this regard and any alterations after the final balance has been paid (10 weeks before departure) will carry an alteration fee of £20 per amendment. All alterations should be notified in writing by the person making the booking.

Please make every effort to inform our Goa Office if there are any last minute changes to your arrival arrangements. If you fail to do this, any additional transfer costs will be charged locally.

Cancelling Your Holiday

Should you wish to cancel your booking once it has been accepted by us, we must receive written instructions from the person who made the booking to this effect. The cancellation will take effect from the day the written confirmation is received the following scale of cancellation charges apply:

More than 70 days before the start of the holiday Deposit only
Between 36-69 days 50% of total holiday cost
35 days - start of holiday 100% of total holiday cost

We strongly recommend that you take out holiday insurance which covers against loss of deposit or cancellation fees.

Our Accommodation

The holiday accommodation is booked exclusively for the persons named on the booking form. Pets/animals are not allowed. No other persons may use the accommodation without our express permission. The villas are booked for normal holiday use only. It is absolutely prohibited for you to allow prostitutes or engage in illegal or immoral activities within the private boundaries of the property. If we become aware of or are notified that you are involved in any such activities or you are behaving in such a way as to cause danger, distress or annoyance to others or damage property, your holiday arrangements shall be terminated by us. In this situation we shall have no liability to you and shall not be responsible for making any refund, paying any compensation or meeting any costs or expenses you incur as a result. Further, you must meet any expenses we incur as a result of your behaviour.

REGISTERED GUESTS

Only those persons stipulated on the booking form may reside at the property as guests. Please notify us of any changes you wish to make. Should our property manager find that the people staying at the property differs from that on the booking form, the additional/substituted guest(s) will be subject to a per night surcharge or asked to vacate the property forthwith.

No camping permitted in the grounds of the property and no pets allowed.

Smoking is not allowed inside the bedrooms and bathrooms, though it is permitted outside on the terrace. Your co-operation is therefore requested and appreciated. The lead person is responsible for the conduct and appropriate behavior of all guests residing at the property. Should any guest(s) not behave in an appropriate manner our property manager has the absolute discretion to ask the offending guest(s) to vacate the property forthwith.

It is absolutely prohibited for guests to allow prostitutes, illegal or immoral activities within the private boundaries of the property.

Use of Property

All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.

If the Guest is planning to hold an event, such as a wedding or party, which involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this to the owner at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation.

The price charged is for domestic use only and is not commercial. Accordingly this rate does not allow for extra wear associated with excessive functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Commercial/large functions must be agreed upon in advance any associated fees paid prior to occupancy. Use contrary to this may result in additional payments, termination of rental and/or loss of bond.

Breakages

All breakages or damages to the accommodation must be reported immediately and these must be paid for locally before vacating the villa or apartment. We also reserve the right to charge for damage or breakages not reported and found after departure.


Essential Booking Information
Passports
  • India currently requires that passports should be valid for a minimum of 6 months beyond the visitor’s departure date. Visitors whose passports are not valid for this length of time face the possibility of being refused entry or delayed while their passport is replaced.
  • It is your responsibility to ensure that you comply with all necessary Visa, Passport or other travel regulations. As travel regulations are constantly changing, we are unable to provide up-to-date information concerning such requirements. The information provided on this website is believed to be correct at the time of publication but you must ensure you check the current position in good time before departure.
  • UK Passports
    Information about fees and services for passport applications, renewals and amendments is available from the Identity and Passport Service : Advice line: 0300 222 0000 (calls charged at network provider's national rate);Website: www.ips.gov.co.uk
  • Children and young people: All children who are not already included on a current valid British passport will need to hold their own passport if they are to travel abroad.

Visas

All foreign nationals must have a visa when intending to travel to India. If you do not have a valid visa when checking in for your flight to India, you will be denied boarding

Travellers from the UK The High Commission of India has out-sourced the collection and delivery of visa applications within the UK to VF Services UK Ltd. Full details on visa categories, fees and how to submit an application on – line are given on the VFS website  http://in.vfsglobal.co.uk. If you do not wish to use VF Services Ltd , you may still use specialist visa companies and Travel Agents

Travellers from other countries. Details of the types of visas available and their fees may be obtained from the Indian Embassy which will usually be located in the capital city of the relevant country. The web pages of the local Indian Tourist Office will also contain details.

Visa Reference The Goa office address: The White House, House No 153/1, Diwan Bhatti, Arpora, Bardez, Goa 403 518 can be used as a referee on the application form, with the title “Lazydays in Goa Holiday Villa Rentals “.

Tourist Registration All tourists arriving in Goa have to be registered with the police within 24 hours of arrival and failure to do this may result in a fine. In order to comply we have to complete Police registration forms and supply copies of guests’ passport photo page and Indian visa page (if appropriate).Indian nationals need only supply a copy of their photo ID e.g. Passport, Driving License, PAN card.

Please email these documents to the Goa office rakhilazydays@gmail.com. We can then complete the necessary form for you and speed up the check in process. If you are unable to email, please bring these essential copies with you.

Health Requirements

There is no obligation to produce vaccination certificates when arriving direct from Europe or North America. However some inoculations are recommended and we suggest that you consult your doctor in good time about health requirements for travellers to Goa and India. Anti malarial tablets are advised to be taken even though malaria is not endemic to South India.

For all UK citizens, we recommend you obtain the Department of Health's leaflet 'A Travellers Guide to Health' available either from your doctor or the DSS on Freephone 0800 555777. For all other countries, please check with the relevant health authorities.

International Driver's Licence

If you decide to hire a self drive car, scooter or motorcycle you will need an international driver's licence. In the UK these are available from the main Post Offices or the Automobile Association (AA). When applying you will need to provide a passport size photograph, a full UK driver's licence and personal identification e.g. a passport.

For all other countries, please contact the relevant motoring associations or the Government body which issues driving licences for information.

Currency Regulations

The import and export of the Indian Rupee Is prohibited so you will not be able to take any Indian currency into Goa with you. However, Goa has been receiving tourists from around the world for many years and all currencies can be exchanged. You will have no difficulty changing either dollar or sterling traveller's cheques.

Goa airport normally has a bank open on arrival but we recommend you change any money at the numerous Exchange Bureaux which offer a more competitive rate. Cash withdrawals can be made by credit/Debit cards from the many cash machines (ATMs) that are now available.

Arrival and Departure Times

On arrival day, properties will be available from 3pm. The latest check in time is 7pm unless by prior arrangement. On departure day, clients must be ready to leave by 12pm and allow us access to service the property from 9.00 am. Early arrival or late departure can be booked subject to availability.

Transfers

All our villas and apartments are privately owned and many are tucked away down rural lanes or in villages, addresses are confusing and there are no road names or signs. Because of this, most taxi-drivers can not find them easily.

WE STRONGLY RECOMMEND therefore we send a driver to pick you up on arrival rather than leave you to find your own way - ensuring that you start your holiday worry-free.

We have a team of approved drivers that have been with us for many years. They know individual properties personally and are equipped with mobile phones to keep in contact with our team member who will go to the property to meet you.