Lazydays in Goa Ltd trading as Lazydays in Goa

Registered Office:
2nd Floor Offices, 51 Broad Street, Chipping Sodbury, Bristol, BS37 6AD

We are committed to a policy of fair-trading and we shall make every effort to ensure that you have an enjoyable holiday with us. When you, as lead booker for your party, make a booking with us and we accept it, a legally binding contract is made with you. Your basic responsibility is to pay us the price of your holiday and accept the stated liabilities should you wish to alter or cancel any of the confirmed arrangements. Our responsibility is to provide you with the holiday you have booked. The terms and conditions below clearly spell out our obligation to you and your commitment to us, please read these and the Essential Booking Information carefully before you make a booking.
The contract is governed by English Law.

Our Commitement to You

1. Providing Your Holiday
   When we have received your Booking Form, and non-refundable deposit we send you a confirmation invoice, detailing exactly what is booked for you. At this stage Lazydays in Goa has accepted your booking in accordance with the terms laid down in these booking conditions.  Please check your confirmation invoice carefully.
   
   You must contact us straightaway if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us.
   
   
2. Occupying/vacating your accommodation
   The earliest check-in time is 14.00 hrs. In order that our properties are adequately prepared for new arrivals, we must ask you to vacate the villa by 11.00 hrs on the day of your departure. When making your travel arrangements please consider these timings so as to avoid unnecessary hours either waiting to enter your villa or after leaving your villa. If this is not possible early arrival or late departure can be booked subject to availability.

   The latest check-in time is 19.00hrs. We can accommodate arrivals after this time ONLY if you are using a Lazydays' driver who will hold the key.

3. Our Price Guarantee
   Prices quoted on this web site are based on an exchange rate of Rs. 73.80 per pound in (February 2010). All villa and apartment prices in this brochure are guaranteed against surcharges. We do, however, reserve the right to vary this price guarantee if Government action or currency fluctuations materially affect the rate of exchange used in our costing.
   
   The first 2% of such charges will be absorbed and in the event that such a surcharge exceeds 10% of the holiday cost you will be entitled to cancel your booking with a full refund. Should you decline to cancel you must do so in writing within 14 days of notification of the surcharge. Our taxi transfer rates are not part of our surcharge guarantee and may be subject to slight amendment 10 weeks before departure.
   
   
4. If We Have To Cancel Your Holiday
   In the unlikely event that we have to cancel your holiday through circumstances beyond our control, we shall make every endeavour to offer you suitable alternatives (without any charge to you). If the alternative is not acceptable to you, you should notify us by return and we will refund ALL monies paid.
   
   The above offer will not apply where the cancellation by us arises out of non- payment or late payment on any part of the cost of the holiday when cancellation charges will apply.
   
   
5. Circumstances Beyond Our Control "Force Majeure"
   Lazydays in Goa shall not be liable for any loss or damage arising from any matter outside the reasonable control of the company, including (but not limited to) Acts of God, War, Civil Disturbance, Strikes or other Industrial Actions, Acts of Government or failure of public supplies.
   
   For example telephone and cable TV services, water and electricity supplies and electricity voltage which can fluctuate and at times may be insufficient to power air-conditioning units, TVs and stereo equipment particularly during peak usage periods i.e. 6-11pm. Neither is the company responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond the control of the company. We do not accept liability where the performance and/or prompt performance of our contract is affected or prevented by reason of circumstance amounting to force majeure.
   
   
6. Building Works
   Many hotels, resorts and villa complexes in Goa are continuing to develop sometimes rapidly and often with little or no advance warning given. General property refurbishment may also go on.
   
   If we consider any of this work is likely to affect your holiday enjoyment we will offer you a discount on the property rental rate. If, however, in our opinion the work will substantially affect your holiday we will offer you an alternative property (refunding the price difference if we move you to a cheaper alternative), or a full refund if you choose to cancel.
   
   
7. Our Liability To You
   We are not liable for any claims for emotional or psychiatric injury or distress, loss or damage to your baggage, and loss or damage or anything occurring from the results of theft or attempted theft. Our maximum liability in any claims will be limited to the cost of your holiday. Our obligations, and those of our suppliers providing any service or facility, should be to do so with reasonable skill and care. Standards of, for example safety, hygiene and quality vary.
   
   Sometimes these standards will be lower than those expected in the UK. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs. If any international convention applies to or governs any of the services or facilities included in your holiday arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered as a result of the provision of those services or facilities,
   
   our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded. If you choose to issue court proceedings against us (subject to your compliance with our complaints procedure) then you must do so within two years of your return home.
   
   Other than that set out above and as detailed elsewhere in these booking conditions we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday.
   
   
8. Property safety
   We do not claim that any villa or apartment is totally child friendly or safe and care should always be taken, especially around the pool areas (which are unfenced) with supervision being given to children. We do make efforts to ensure that reasonable care has been taken to address matters within the borders of the properties. Some villas are better suited than others for young children and the less mobile, so we advise you to fully investigate the suitability of the property before you book. Many terrace walls are 90cms to 1 metre high, whilst others may be less.
   
   There may also be roof terraces with low walls that are not gated or blocked off. If you have any concerns about the safety of your villa please contact the local office immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible. Many single storey villas have a couple of steps inside them and gardens may have some slight drops or slopes. Several villas have staircases that can be steep and occasionally have low head heights.
   
   Telephone us and ask us as many questions as you want. If something is important to you, then do not assume something but please ask us. Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. If an accident does occur, please complete an Accident Report and give this to the house manager.
   
   
9. Third party suppliers
   We do not accept any liability for the quality or type of services or goods provided by our third party suppliers, those whom we mention on our site or to whom we have linked our Site. It is for you to make your own judgment about the quality of such providers.
   
   
10. Dealing with complaints
    Should you have a problem on your holiday, you must complete a resort report and give this to our house manager as soon as possible. We must be given an opportunity to resolve any issues brought to our attention and reasonable allowances should be made by you regarding the amount of time taken to rectify the problem.
    
    Compensation payments will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked. It is unreasonable to take no action whilst on holiday, but then write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with. If a problem remains unresolved during your holiday you should make a complaint to Lazydays in Goa within 28 days of the completion of your holiday.
    
    We will receive a report from the Goa Office and reply to you within 28 days of receipt of your letter. We hope that we can settle any holiday complaints amicably, however, should this prove not to be the case, you may refer any dispute relating to this contract to an Arbitrator appointed by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone, with restricted liability of the client in respect of costs.
    
    The scheme does not apply to claims for an amount greater than £5000 per person or £25,000 per booking form, or to claims which are solely or mainly in respect of physical injury or illness. Details of the scheme may be obtained from the Chartered Institute of Arbitrators.
    
    
11. Website accuracy
    The descriptions of villages and accommodation have been compiled following personal inspection. We have attempted to describe the accommodation on offer, but due to the individuality of the properties, it is almost impossible to cover every detail appertaining to each one in a brochure description. Furthermore all of our properties are privately owned and therefore furnishings and equipment may be replaced or updated as the owners think fit and this will not be reflected in a website picture. We have also tried to describe the location of the properties as accurately as possible.
    
    However, village life goes on even if you are on holiday and the quiet location we may have described could suddenly become very noisy from local church or temple festivals which are celebrated throughout the year. We are not in a position to notify you of these specific festivals or events. There may be occasions when an advertised facility is modified or not available. Such situations may be dictated by local circumstances, for example: for maintenance, water shortages, unsuitable weather conditions, fuel shortages, reduced power supplies and other circumstances beyond our control. If we are advised of any of these we will of course notify you as soon as possible but we cannot be held liable in such circumstances.
    
    It is also important to note that some facilities, such as restaurants and communal pools may not operate at all times in the season. We regret that we are unable to cover every eventuality in our website descriptions
    
    
12. Telephone and Internet access
    Unless otherwise stated, telephones are not provided in our villas and apartments. Therefore we recommend that, if possible, clients take mobile phones in case of an emergency. Where the property has a telephone and a fault develops, it can sometimes take a long time to repair and does not form part of our contract with you. We do not offer compensation if a telephone or internet connection is not working due to circumstances beyond our control.

YOUR COMMITMENT TO US

1. Booking Your Holiday
   At the time of booking you, as lead booker, must complete a booking form on behalf of yourself and all other persons on whose behalf the booking is made (including persons substituted or added by agreement) and pay a deposit of one third of the total property rental. When you send the booking form you are confirming that you understand and have accepted our booking conditions.
   
   Should you later cancel, cancellation charges will become payable in accordance with paragraph 5. We allow seven days for your booking form and monies to reach us. If we do not receive them within this time, we will automatically release your reservation.
   
   
2. Paying For Your Holiday
   After your booking is confirmed and a deposit received, a confirmation invoice will be sent to you giving you details of the accommodation booked, dates and the total cost due including taxi transfers and any grocery hamper ordered. This confirmation invoice forms a contract between Lazydays in Goa Ltd and the person to whom it is addressed and is based on the understanding that you, on behalf of yourself and all the other persons on whose behalf the booking is made, have read and understood "Our Terms of Business and Essential Booking Information". A full payment is due not later than ten weeks before departure.
   
   We reserve the right to cancel your holiday (and invoke cancellation charges as detailed in paragraph 5) if payment is not received by the due date.If you make a holiday booking within ten weeks of your departure date then you must pay the full cost of the holiday at the booking stage. When you pay for your holiday with a Credit Card, we reserve the right to levy a 2.50% handling charge. There s no charge for Debit Cards.
   
   Payments made by sterling draft or cheque on a foreign bank will incur a charge of £25 to cover the collection charges.
   A security deposit may be required to cover the cost of any damage or breakages. The Sales Manager will inform you of the rate at the time of booking. This will be returned to you within 14 days of your return less any costs.
   
   
3. Insurance
   As a condition of booking, Lazydays in Goa requires that you take out adequate holiday insurance cover for each person in your party. At least 21 days prior to departure we will require you to furnish us with the Company Name and policy number of your insurance, together with the 24 hour emergency telephone number. If you fail to provide Lazydays with these details, we reserve the right to cancel your booking with no refund of payments you have made to us.
   
   
4. Making Changes To Your Holiday
   If you wish to change any details of your booking we will do our best to help, but give no guarantee in this regard and any alterations after the final balance has been paid (10 weeks before departure) will carry an alteration fee of £20 per amendment. All alterations should be notified in writing by the person making the booking.
   
   Please make every effort to inform our Goa Office if there are any last minute changes to your arrival arrangements. If you fail to do this, any additional transfer costs will be charged locally.
   
   
5. Cancelling Your Holiday
   
   Should you wish to cancel your booking once it has been accepted by us, we must receive written instructions from the person who made the booking to this effect. The cancellation will take effect from the day the written confirmation is received the following scale of cancellation charges apply:
   

   More than 70 days before the start of the holiday	Deposit only
   Between 36-69 days	50% of total holiday cost
   35 days - start of holiday	100% of total holiday cost

   We strongly recommend that you take out holiday insurance which covers against loss of deposit or cancellation fees.
   

6. Our Accommodation
   The holiday accommodation is booked exclusively for the persons named on the booking form. No other persons may use the accommodation without our express permission. The villas are booked for normal holiday use only and pets/animals are not allowed. If in our opinion accommodation manager or any other person in authority deems that you are behaving in such a way as to cause danger, distress or annoyance to others or damage property, your holiday arrangements may be terminated by either ourselves or the supplier concerned.
   
   In this situation we will have no liability to you and will not be responsible for making any refund, paying any compensation or meeting any costs or expenses you incur as a result. Further, you must meet any expenses we incur as a result of your behaviour.
   
   
7. Breakages
   All breakages or damages to the accommodation must be reported immediately and these must be paid for locally before vacating the villa or apartment. We also reserve the right to charge for damage or breakages not reported and found after departure.

ESSENTIAL BOOKING INFORMATION

1. Passports
   A full passport is required by all citizens to visit India. For British Citizens, this can be obtained from your nearest Passport Office. Two to eight weeks should be allowed (depending on the time of year) if you find it necessary to apply for one. Children under 16 who are included on an adult's passport may not travel unless accompanied by that adult. Please note that as from 5th October 1999 all children under 16 must have their own passport. This only applies to new passports issued from this date. All other Nationalities should check with their relevant Passport Offices for details about the issuing of passports.
   
   
2. Visas
   All foreign nationals must have a visa when intending to travel to India. If you do not have a valid visa when checking in for your flight to India you will be denied boarding.
   PLEASE NOTE: Please check especially carefully where you have elected to include children on an adult's visa as it has been known for them to be omitted causing upset and frustration at time of departure.
   
   Travellers from the UK. With effect from May 29 2008, the High Commission of India has out-sourced the collection and delivery of visa applications to VF Services UK Ltd. From this date neither the High Commission of India in London nor the Consulates General of India in Birmingham and Edinburgh will accept walk-in visa applications or postal applications. The only exception will be for diplomatic/official/UN passports. If you do not wish to use VF Services Ltd, you may still use specialist visa companies and Travel Agents.
   Full details on visa categories, fees and how to submit an application on - line are given on the VFS website http://in.vfsglobal.co.uk
   
   Please note - visas are not issued by VFS. They are only a courier service. If you submit your application in person to one of their offices you will not be able to collect your passport and visa that day.

   Travellers from other countries. Details of the types of visas available and their fees may be obtained from the Indian Embassy which will usually be located in the capital city of the relevant country. The web pages of the local Indian Tourist Office will also contain details.

   Visa Reference: The Goa office address: The White House, House No 153/1, Diwan Batti, Arpora, Bardez, Goa 403 518 can be given as a referee, with the title "Lazydays in Goa Holiday Villa Rentals ".
   

3. Health Requirements
   There is no obligation to produce vaccination certificates when arriving direct from Europe or North America. However some inoculations are recommended and we suggest that you consult your doctor in good time about health requirements for travellers to Goa and India. Anti malarial tablets are advised to be taken even though malaria is not endemic to South India.
   
   For all UK citizens, we recommend you obtain the Department of Health's leaflet 'A Travellers Guide to Health' available either from your doctor or the DSS on Freephone 0800 555777.  For all other countries, please check with the relevant health authorities.
   

4. International Driver's Licence
   If you decide to hire a self drive car, scooter or motorcycle you will need an international driver's licence. In the UK these are available from the main Post Offices or the Automobile Association (AA). When applying you will need to provide a passport size photograph, a full UK driver's licence and personal identification e.g. a passport.
   
   For all other countries, please contact the relevant motoring associations or the Government body which issues driving licences for information.
   

5. Currency Regulations
   The import and export of the Indian Rupee Is prohibited so you will not be able to take any Indian currency into Goa with you. However, Goa has been receiving tourists from around the world for many years and all currencies can be exchanged. You will have no difficulty changing either dollar or sterling traveller's cheques.
   
   Goa airport normally has a bank open on arrival but we recommend you change any money at the numerous Exchange Bureaux which offer a more competitive rate. Cash withdrawals can be made by credit/Debit cards from the many cash machines (ATMs) that are now available.
   

6. Arrival and Departure Times
   On arrival day, properties will be available from 2pm. The latest check in time is 7pm unless by prior arrangement. On departure day, clients must be ready to leave by 11 am and allow us access to service the property from 9.00 am. Early arrival or late departure can be booked subject to availability. 
   

7. Transfers
   All our villas and apartments are privately owned and many are tucked away down rural lanes or in villages, addresses are confusing and there are no road names or signs. Because of this, most taxi-drivers can not find them easily.
   WE STRONGLY RECOMMEND therefore we send a driver to pick you up on arrival rather than leave you to find your own way - ensuring that you start your holiday worry-free.
   
   We have a team of approved drivers that have been with us for many years. They know individual properties personally and are equipped with mobile phones to keep in contact with our team member who will go to the property to meet you.